Order Cancellation
All orders can be canceled before they are shipped. If you need to change or cancel your order after placing it, please contact us within 12 hours of your purchase.

Refunds
Your satisfaction is our top priority. We want you to shop with confidence, which is why we offer guarantees to ensure you receive your items on time and as described.

When shopping at sggofficial.com, you are covered by the following guarantees:

  • Full refund if your order is not received.

  • Full refund if your order does not arrive within the guaranteed timeframe (45 business days, excluding 2–5 business days of processing).

  • Full or partial refund if the item is not as described.

Full refunds are not available in the following cases:

  • The order does not arrive due to factors within your control (e.g., providing an incorrect shipping address).

  • The order does not arrive due to exceptional circumstances beyond our control (e.g., customs delays, natural disasters).

All products are backed by a 30-day money-back guarantee. To request a refund, please contact us via the Contact Us page or email us at info@sggofficial.com, and we will process your refund promptly.

Easy Returns
We stand behind everything we sell. If you are not satisfied with your purchase, you may return it for a replacement or a refund within 30 days of receipt. Returns are at your expense unless otherwise authorized.

Please contact us first so we can guide you through the return process. Do not send your purchase back unless we authorize it.

Need Help?
For any questions regarding refunds or returns, please contact us at info@sggofficial.com, and our team will provide assistance and the best possible solution.