Delivery Arrangements
We are committed to processing and delivering your orders promptly and securely. Orders are shipped from our warehouse using trusted courier services such as USPS, UPS, FedEx, or DHL to ensure reliable delivery.

Order Processing Time
Orders are typically processed within 1–2 business days after payment is confirmed.

Shipping Methods and Delivery Timeframes
We offer multiple shipping options to suit your needs:

  • Standard Shipping: 2–5 business days

  • Express Shipping: 1–2 business days

  • Next-Day Delivery: Orders placed before 3 PM will be delivered the next business day

Delivery Costs
Shipping costs are calculated based on the weight, size, and destination of your order. Final shipping charges will be displayed during checkout.

  • Standard Shipping: Starting from $3.99

  • Express Shipping: Starting from $6.99

  • Next-Day Delivery: Starting from $9.99

Free shipping is available for orders over $100.

Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment.

Liability for Delayed, Lost, or Misrouted Orders
We strive to deliver all orders within the estimated timeframes. However, unforeseen delays may occasionally occur due to factors beyond our control.

  • If a delay or error occurs due to our shipping process, we will cover any supplementary costs.

  • If a delay or error is caused by incorrect information provided by the customer, the customer will be responsible for any supplementary costs.

Claims for Lost or Delayed Orders
If your order is delayed or lost, please contact us at info@sggofficial.com within 14 days of the expected delivery date.

Returns and Refunds for Delayed or Lost Orders
If your order cannot be delivered within a reasonable timeframe, we offer a full refund or replacement at no extra cost.